Business Process
How We Work
At Uway, we've streamlined our engagement process to ensure you get the right AI + compliance solution efficiently. Here's what to expect when working with us.
📋 Step-by-Step Process
1️⃣ Initial Inquiry
What happens:
- You reach out via our contact form, email, or LinkedIn
- We schedule a 30-minute discovery call
- You share your use case, pain points, and goals
What we need from you:
- Brief description of your business (payment provider, fintech, crypto, etc.)
- Current compliance challenges
- Target jurisdictions (HK, Singapore, UAE, etc.)
- Timeline expectations
2️⃣ Solution Scoping
What happens:
- We analyze your requirements
- Map your needs to our AI + compliance capabilities
- Identify regulatory touchpoints (HKMA, SFC, MAS, etc.)
Deliverables:
- Preliminary solution architecture
- Recommended AI models and data sources
- Compliance framework alignment
- High-level implementation timeline
Timeline: 2-3 business days
3️⃣ Proposal & Quotation
What you'll receive:
📄 Solution Proposal Document
- Executive summary
- Technical architecture overview
- Compliance mapping (which regulations we address)
- Implementation phases
- Success metrics
💰 Quotation Breakdown
| Component | Description | Pricing Model |
|---|---|---|
| AI Agent Setup | RAG knowledge base, model fine-tuning, integration | One-time + monthly |
| Compliance Content | Regulatory research, KB curation, updates | Monthly subscription |
| Integration | API connections (Sumsub, payment rails, etc.) | One-time or hourly |
| Support & Maintenance | SLA tiers (Standard, Premium, Enterprise) | Monthly |
| Custom Development | bespoke features, additional jurisdictions | Project-based |
Typical Engagement Tiers:
| Tier | Investment | Best For |
|---|---|---|
| Starter | $5K - $15K setup + $2K/mo | Early-stage fintechs, single jurisdiction |
| Growth | $20K - $50K setup + $5K/mo | Scaling payment providers, multi-region |
| Enterprise | $50K+ setup + $10K+/mo | Licensed institutions, complex requirements |
Note: Final pricing depends on scope, integrations, and compliance complexity.
4️⃣ Technical Deep Dive
What happens:
- 60-90 minute session with our technical team
- API documentation review
- Security & data privacy discussion
- Integration architecture walkthrough
Who should attend:
- Your CTO / Technical Lead
- Compliance Officer
- Product Manager
Outcomes:
- Finalized technical specification
- Integration timeline confirmation
- Risk assessment completed
5️⃣ Contract & Onboarding
What you'll sign:
- Master Services Agreement (MSA)
- Statement of Work (SOW)
- Data Processing Agreement (DPA) - if handling personal data
- NDA (if not already in place)
Onboarding kickoff:
- Project manager assigned
- Shared workspace setup (Slack, Notion, or your preference)
- Weekly sync schedule confirmed
- Access credentials exchanged
6️⃣ Implementation & Deployment
Phase 1: Foundation (Week 1-2)
- Knowledge base setup
- AI agent configuration
- Initial compliance content loaded
Phase 2: Integration (Week 3-4)
- API connections (KYC providers, payment systems)
- Custom workflow development
- Internal testing
Phase 3: UAT & Training (Week 5)
- User acceptance testing
- Team training sessions
- Documentation handover
Phase 4: Go-Live (Week 6)
- Production deployment
- Monitoring setup
- Post-launch support
🤔 Frequently Asked Questions
How long does the whole process take?
Typical timeline: 4-8 weeks from initial contact to go-live, depending on complexity.
| Engagement Type | Timeline |
|---|---|
| Standard AI Agent | 4-6 weeks |
| Multi-jurisdiction Compliance | 6-8 weeks |
| Enterprise Custom Build | 8-12 weeks |
Can we start with a pilot?
Yes! We offer 4-week pilot programs for qualified prospects:
- Limited scope (single use case or jurisdiction)
- Reduced investment ($5K - $10K)
- Full evaluation & ROI analysis
- Credit toward full engagement if you proceed
What if our requirements change mid-project?
We use agile methodology:
- Bi-weekly sprint reviews
- Flexible scope adjustment
- Change request process for major modifications
- Transparent impact assessment (timeline & cost)
Do you offer post-launch support?
Yes, all engagements include:
| Support Tier | Response Time | Coverage |
|---|---|---|
| Standard | 48 hours | Business hours (HKT) |
| Premium | 24 hours | Extended hours (HKT + SG) |
| Enterprise | 4 hours | 24/7 with dedicated Slack channel |
How do you handle confidentiality?
- NDA signed before deep technical discussions
- Secure data handling (encryption at rest & in transit)
- No client data used for training without explicit consent
- Option for on-premise or private cloud deployment
📞 Ready to Start?
Next Steps:
- Contact us for initial consultation
- Check out our company profile to learn more about Uway
- Explore our compliance commitment
Preferred contact methods:
- 📧 Email: uway.hk@hkuway.com
- 💬 LinkedIn: Uway Company Page
- 🤖 AI Chatbot: chatbot.hkuway.com
Last updated: May 2026